Shipping policy

Thank you for choosing The People Leader's Journal™.

Every order is carefully prepared and packaged with care by Navah Grace. We aim to make your experience from purchase to delivery as thoughtful as the journal itself.

Processing Your Order

Orders are typically processed within 2–3 working days.

Once your order has been dispatched, you'll receive a confirmation email with your shipping details.

Please note that orders are processed Monday to Friday, excluding UK public holidays.

During product launches, promotional periods, or seasonal holidays, processing times may be slightly longer. If this happens, we'll always do our best to keep you informed.

UK Delivery

We currently ship throughout the United Kingdom.

Estimated delivery after dispatch:

  • Standard Delivery: 2–4 working days
  • Tracked Delivery: 1–3 working days (where selected)

Delivery times are estimates and may vary depending on the courier.

International Delivery

We hope to offer international shipping in the future.

If you're ordering from outside the UK, please contact us at info@navahgraceconsulting.com and we'll do our best to help.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping option.

From time to time, we may offer free UK delivery as part of special promotions.

Tracking Your Order

Where tracking is available, you'll receive your tracking information once your order has been dispatched.

If you haven't received your dispatch confirmation within three working days, please get in touch and we'll be happy to help.

Incorrect Delivery Details

Please ensure your delivery address is correct before completing your purchase.

Unfortunately, we're unable to take responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.

If you notice an error shortly after placing your order, please contact us as soon as possible and we'll do our best to update your details before your order is dispatched.

Delayed or Lost Deliveries

While we always aim to dispatch orders promptly, occasional courier delays can occur and are outside of our control.

If your order hasn't arrived within 10 working days of receiving your dispatch confirmation, please contact us at hello@thepeopleleadersjournal.com and we'll work with you to resolve the issue as quickly as possible.

Damaged Deliveries

If your journal arrives damaged, please contact us within 7 days of delivery.

Where possible, please include:

  • Your order number
  • A brief description of the issue
  • Photographs of the journal and its packaging

We'll assess the situation promptly and arrange a replacement or refund where appropriate.

Corporate & Bulk Orders

If you're purchasing journals for your organisation or placing a larger order, please contact us directly before ordering.

We'll be happy to discuss delivery options and provide a tailored shipping quote where appropriate.