Returns & Refunds

We hope you love your copy of The People Leader's Journal™.

Every journal is carefully packaged and inspected before it leaves us. If, however, something isn't quite right, we're here to help.

Returns

We offer a 30 day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your journal must be:

• Unused and in the same condition that you received it
• Returned in its original packaging where possible
• Accompanied by your order number or proof of purchase

To request a return, please email hello@thepeopleleadersjournal.com with your order number before sending your item back.

If your return is approved, we'll provide instructions on how and where to return your journal. Please note that returns sent without first contacting us and receiving return instructions cannot be accepted.

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return postage.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your journal is damaged during delivery, defective, or you receive the wrong item, please contact us within 7 days of receiving your order so we can put things right as quickly as possible.

To help us resolve the issue promptly, please include:

• Your order number
• A brief description of the issue
• Photographs of the journal and packaging, where possible

We'll always aim to replace the item or provide a refund where appropriate.

Refunds

Once we've received and inspected your returned journal, we'll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take a little longer to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thepeopleleadersjournal.com

Non Returnable Items

To protect the quality of our products for every customer, we cannot accept returns on journals that have:

• Been written in or completed
• Been damaged after delivery
• Been marked, stained, or altered
• Been returned in a condition that prevents them from being resold

Unfortunately, we are also unable to accept returns on:

• Personalised or bespoke orders
• Gift cards (if applicable)

This does not affect your statutory rights.

Exchanges

If you'd like to exchange your journal, the quickest option is to request a return for your original order (if eligible) and place a new order once your return has been approved.

If you're unsure which option is best, please get in touch and we'll be happy to help.

Orders within the European Union

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, your journal must be unused, in the same condition that you received it, and returned with proof of purchase.

This is in addition to your statutory consumer rights.

Need Help?

If you have any questions about your order or our returns process, we'd love to hear from you.

Email: hello@thepeopleleadersjournal.com

We'll always do our best to help.

A Note From Us

Thank you for choosing The People Leader's Journal™.

As a small independent business, every order means a great deal to us. We genuinely hope this journal becomes a meaningful companion on your leadership journey, and we're committed to making sure your experience with us reflects the same care and thoughtfulness that went into creating it.

Thank you for supporting Navah Grace.